Contact us, Return Policy and FAQs

CHRISTMAS 2023

Last date for Canada Shipping Dec 13th. There is no guarantee of arrival pre-Christmas. 
Local orders, the last day to order is Dec 23rd. We will arrange pick up/delivery on the 23rd/24th. 

CONTACT

The best way to contact us is through email

tugboatandwhale@gmail.com

Feel free to contact us and we’ll happily try to answer any questions you may have. Approach us this way for custom orders or wholesale enquiries.

STOCK

We have limited batch releases of our designs. Sign up for email updates and we’ll announce releases and new stock that way. 

 

OUR DESIGNS

All our designs are original. With the exception of the Baseball Caps, mugs and bumper stickers everything is hand stencilled and finished with love in our studio or locally screen printed.  Most things are completed to order. Those designs which are hand stencilled have an individual and unique finish.

 

SHIPPING 

Use code LOCAL for local pickup or delivery for those customers who live from Langdale to Pender Harbour on the Sunshine Coast.

Sometimes we will need to print your item. We aim to ship within five business days of an order being placed. It’s usually quicker than that. 

We can exchange any clothing item. The original shipping charge and the cost to return it to us are non refundable. We will ship the replacement to you free of charge. We can only accept the exchange within 14 days of the delivery date. Items must be in the condition they were received. Unworn, unwashed. If for some reason we don’t have the replacement in stock we will offer you an alternative or refund you. 

If there are any issues whatsoever, just contact us. We’ll do our best to make things right.